Huawei IdeaHub S2/S3 75/86-Inch 12-Month Hardware Maintenance Service Card (Model: 8813024369-058) is an official Category 5 enterprise service plan engineered to provide 24×7 technical support, firmware upgrade rights, and hardware replacement for flagship 75-inch and 86-inch IdeaHub S2 and S3 displays. It ensures business continuity and protects high-value boardroom display investments.
Under this service agreement, customers receive 24×7 access to Huawei Technical Assistance Center (TAC) certified engineers, online support portals, official OS/firmware releases, and Return for Replacement (RFR 30BD-S) hardware logistics dispatched within 30 business days.
Technical Specifications
| Component / Parameter | Technical Specification |
|---|---|
| Product Line | Huawei Enterprise Care Services |
| Model / SKU | 8813024369-058 |
| Service Category | Category 5 (IdeaHub S2 75/86-Inch & IdeaHub S3 75/86-Inch Displays) |
| Contract Duration | 12 Months (1 Year) Coverage from Activation Date |
| Technical Assistance | 24 × 7 Technical Assistance Center (TAC) Remote Support & Online Portal |
| Software Rights | Full Access to Official Firmware Updates, Bug Fixes, and Feature Enhancements |
| Hardware Replacement | RFR 30BD-S (Repaired/Replaced Hardware Shipped from Huawei within 30 Working Days) |
| Operating Hours | Hardware Dispatch Processing: 9 Hours a Day, 5 Days a Week (Excluding Public Holidays) |
Mechanical & Environmental Specifications
| Parameter / Feature | Specification / Rating |
|---|---|
| Service Format | Digital Electronic License / Service Activation Certificate |
| Contract Validation | Bound to Target Hardware Serial Number (SN) |
| Coverage Scope | Manufacturer Hardware Repair, TAC Remote Support, Firmware Updates |
| Service Region | Global / Authorized Regional Huawei Service Centers |
| Service Term | 1-Year Fixed Maintenance Coverage |
Key Features & Highlights
- Official Manufacturer Protection: Genuine Huawei enterprise service guaranteeing certified OEM replacement parts.
- 24×7 TAC Support: Round-the-clock telephone and online access to certified networking and AV support engineers.
- Continuous Software Updates: Guaranteed access to new HarmonyOS releases, security patches, and feature updates.
- RFR 30BD-S Hardware Logistics: Prompt dispatch of repaired or replacement units within 30 working days.
- Predictable Budgeting: Eliminates unexpected maintenance expenses for flagship 75″ and 86″ interactive displays.
- Simplified Digital Activation: Binds quickly to the display chassis serial number via the Huawei service portal.
Recommended Applications
The Huawei IdeaHub S2/S3 75/86 12-Month Maintenance Card is engineered for access and aggregation scenarios across commercial environments:
- Protecting mission-critical 75-inch and 86-inch IdeaHub S2/S3 displays in executive boardrooms from unexpected hardware defects.
- Annual corporate budgeting for predictable enterprise IT support, firmware updates, and SLA maintenance.
- Maintaining continuous compliance with corporate IT security mandates through official security patches.
- Ensuring prioritized TAC technical response for high-visibility boardroom video conferencing systems.
- Extending manufacturer warranty coverage after the expiration of standard factory warranty terms.
Installation & Operating Environment
The Huawei IdeaHub S2/S3 75/86 12-Month Hardware Maintenance Service Card is delivered electronically as an official service license certificate. Activation requires registering the unique license contract number and the target IdeaHub serial number on the Huawei enterprise service portal.
