Huawei IdeaHub B2/B3 65 & Board 2 75/86 12-Month Maintenance Card (Model: 8813024369-055) is an official Category 2 enterprise service plan engineered to provide 24×7 technical support, firmware upgrade rights, and hardware replacement for IdeaHub B2 65″, B3 65″, Board 2 75″/86″, and Board 3 Pro 65″ screens. It provides comprehensive warranty coverage and technical assistance.
Under this service agreement, customers receive 24×7 access to Huawei Technical Assistance Center (TAC) certified engineers, online support portals, official OS/firmware releases, and Return for Replacement (RFR 30BD-S) hardware logistics dispatched within 30 business days.
Technical Specifications
| Component / Parameter | Technical Specification |
|---|---|
| Product Line | Huawei Enterprise Care Services |
| Model / SKU | 8813024369-055 |
| Covered Products | Category 2: IdeaHub B2 65″, B3 65″, Board 2 75″, Board 2 86″, Board 3 Pro 65″ |
| Service Duration | 12 Months (1 Year) Service Entitlement from Activation Date |
| Technical Assistance | 7 × 24-Hour TAC Remote Assistance and Online Portal Access |
| Firmware & Software | Continuous Software Upgrade Rights, Feature Packs, and Security Updates |
| Hardware Logistics | RFR 30BD-S: Hardware Shipped within 30 Working Days upon Repair/Replacement (9×5) |
Mechanical & Environmental Specifications
| Parameter / Feature | Specification / Rating |
|---|---|
| Service Format | Digital Electronic License / Service Activation Certificate |
| Contract Validation | Bound to Target Hardware Serial Number (SN) |
| Coverage Scope | Manufacturer Hardware Repair, TAC Remote Support, Firmware Updates |
| Service Region | Global / Authorized Regional Huawei Service Centers |
| Service Term | 1-Year Fixed Maintenance Coverage |
Key Features & Highlights
- Official Manufacturer Protection: Genuine Huawei enterprise service guaranteeing certified OEM replacement parts.
- 24×7 TAC Support: Round-the-clock telephone and online access to certified networking and AV support engineers.
- Continuous Software Updates: Guaranteed access to new HarmonyOS releases, security patches, and feature updates.
- RFR 30BD-S Hardware Logistics: Prompt dispatch of repaired or replacement units within 30 working days.
- Predictable Budgeting: Eliminates unexpected maintenance expenses for commercial and classroom screens.
- Simplified Digital Activation: Binds quickly to the display chassis serial number via the Huawei service portal.
Recommended Applications
The Huawei IdeaHub B2/B3 65 & Board 2 Maintenance Card is engineered for access and aggregation scenarios across commercial environments:
- Protecting 65-inch IdeaHub B2/B3 meeting room displays from unexpected component failures.
- Maintaining classroom Board 2 75-inch and 86-inch interactive whiteboards in schools and universities.
- Unified maintenance management across multi-room corporate office collaboration deployments.
- Ensuring corporate security compliance through immediate access to official firmware security patches.
- Extending manufacturer warranty coverage after the expiration of standard factory warranty terms.
Installation & Operating Environment
The Huawei IdeaHub B2/B3 65 & Board 2 75/86 12-Month Maintenance Card is delivered electronically as an official service license certificate. Activation requires registering the unique license contract number and the target IdeaHub serial number on the Huawei enterprise service portal.
